Urgency, Patience, and Building High-Performance Teams

Notes

• Subtitle: Tension Between Urgency and Patience There was always a struggle in my mind at HubSpot, like would roll something out and some things take a while and sort of a tension in my mind between kind of urgency and patience on stuff. Do you feel that tension in your head like you got to be patient, this is going to take time, it's a big initiative, it's going to take a while versus like always pressing and creating urgency on everything? • Subtitle: Tactical vs. Strategic Urgency I think that there's sort of a difference between the tactical and the strategic urgency. I think that if you have a lot of uncertainty in what the right thing to do is, it makes sense to gather more information. When the right thing to do is clear and everyone is aligned, uh, at that point you you have to move through with maximal urgency. And I think a lot of times what can be a trap is sort of like a urgency quality tradeoff, right? If we move fast, we'll end up having to cut corners. My experience is you have to demand both. It's like you have to move fast and I don't want any corners cut. If you look at a really good engineer, the best engineers move the fastest and also have high quality code wi...