Student writing tasks: complaint letters, reviews, and proposals

Apuntes

C1.1 THAT’S ENGLISH! Writing a letter or email of complaint Unit 1 A letter or email of complaint is a formal letter or email which should explain very clearly what went wrong and how it affected you. The tone should be polite but firm and request some resolution to the problem(s) you had. Dear Sir or Madam, I am writing to complain about the city break to Rome that we booked through your travel agency and which turned out to be a huge disappointment. Firstly, although the flight arrived on time, we had to wait an hour before your representative arrived to take us to the hotel. To make matters worse, we were then informed that there had been a problem with overbooking and we would be accommodated at an alternative hotel nearby. While it is true that this hotel was slightly more upmarket, we had specifically asked for a quiet room away from the street. To our dismay, the room allocated to us faced onto the street and was extremely noisy with traffic rushing by for most of the night. In addition to this, we had been assured by your agent that the sightseeing tour and visits to the monuments would be in small groups and with an official Italian city guide. However, this was not the ca...