SPEAKING STRATEGY

Apuntes

• Subtopic: Using the Phone When using the phone, it's important to know how to ask for someone and respond appropriately. Here are some common phrases you can use: - "Hi, Lisa?" - "Hi. Is Lisa there?" - "Can I speak to Lisa, please?" For a more formal approach, you might say: - "Hello. May I speak to Lisa, please?" - "Could I speak to Lisa, please?" If you are Lisa, you can respond with: - "This is Lisa." - "Speaking." • Subtopic: Asking for Identification of Caller When you need to identify who is calling, you can ask: - "Who's calling?" For a more formal inquiry, you might say: - "May I ask who's calling?" • Subtopic: Asking Someone to Wait If you need the caller to wait, you can use these phrases: - "Hang on." - "Can you hang on for a moment/second?" For a more formal request, you might say: - "Would you hold for a moment/second?" - "Could you hold for a moment/second?" • Subtopic: Taking a Message When you need to take a message, you can ask: - "Can I take a message?" For a more formal approach, you might say: - "May I take a message?" - "Would you like to leave a message?"