What is ja

Apuntes

What is jargon and why is it important? Jargon is a set of specialized words or expressions used in a particular profession or field (like customer service). 🔹 Importance: Makes communication faster and more precise among professionals. Contact Center Terms Agent IVR (Interactive Voice Response) First Call Resolution Hold Time Oraciones modal verbs You can put the call on hold. She should speak clearly. We may lose the customer. You must not be rude. He could escalate the issue