1 2 Human

Apuntes

1 2 Human resource (AS Level) 2.2 Motivation 2.2.1 Motivation as a tool of management and leadership Learning objectives • the need to motivate employees to achieve the objectives of a business What is motivation and why does it matter? Motivation is the internal and external factors that encourage people to take actions that lead to achieving a goal. So why do businesses want to motivate their workers? Multiple benefits that come with having a motivated workforce : ✔ Low absenteeism - absenteeism is where workers purposefully don’t show up for work, motivated employees will want to work and even do overtime / additional work ✔ Low labour turnover - employees who enjoy their work will be less likely to leave their job, reducing the costs of labour turnover (having to recruit and train new workers). Also, having a high labour turnover can reflect badly on the businesses and discourage people from wanting to apply for the jobs there ✔ High productivity - a highly motivated workforce will be more productive and work more effectively, leading to less wastage, better quality products/service thereby increasing the competitiveness of the business. ✔ Workers make suggestions - motivated e...